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| CRM | I | AIRLINE SERVICES |
Royal Jordanian Airlines chooses HITIT's CRANE 4C state-of-the-art customer relations system
June 05,2007
Royal Jordanan Airlines, the first Middle East carrier to enter an alliance-oneworld- and oneworld's first new member in six years signed a new agreement with HITIT Computer Services to implement HITIT's CRANE 4C (Customer Affairs) Software System.
This agreement aims to raise customer satisfaction levels and improve the effectiveness and efficiency of the Customer Relations Section at Royal Jordanian.
Installation is targeted for the first week of August. Implementing CRANE 4C is part of Royal Jordanian's mission of continuously modernizing and upgrading its services.
'We are delighted to extend our current relationship with Royal Jordanian,' stated Nur Gokman, Partner and General Manager of HITIT Computer Services. 'Working with RJ again has been a great addition and we thank Royal Jordanian for giving us the opportunity to work together in another project.'
CRANE 4C Customer Affairs System, developed by HITIT, was selected from a number of software systems because of the versatility and user friendliness of the system along with HITIT's continued support for the application.
Cooperation between Royal Jordanian and HITIT started last year when the airline signed an agreement with HITIT Computer Services in Istanbul to use CRANE Frequent Flyer System to enhance the Royal Plus Frequent Flyer Program of Royal Jordanian Airline.
Introducing CRANE Frequent Flyer System aims to improve RJ's dealings with passengers and the services offered by the company. It also endeavors to meet every frequent flyer's demands and needs concerning flight information, luggage and following up on the various rewards the frequent flyer program provides RJ's customers.
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