Customer Testimonials

   "The Icelandair Customer Club has been using Crane FF System for two years now and our experience has been really good. Today, we have over 150 users and they all appreciate the system very much. They find the system extremely user friendly and very informative. The administration part is also very accessible and was a huge advancement in our operation. What we value not the least is the co-operation with Hitit. All support and customizations to the system are attended promptly and professionally."

Elisabet Hilmarsdottir, Manager, Icelandair Customer Loyalty Programs

     "Carlson Marketing seeks to provide the optimal technology solutions for its clients. With our extensive background in airline loyalty, we are able to evaluate the different offerings objectively; and according to criteria that we know are relevant from past experience. For a number of our airline clients, the CRANE system was selected and implemented. The versatility and user friendliness of the system has proved to be extremely valuable. The knowledgeable staff from HITIT continue to support the application, and even more importantly, they constantly seek ways for clients to further improve its business processes by proactively suggesting new ways the systems can support them."

Evert de Boer, Director, Carlson Marketing

    “Although we have only been running the Crane solution for a short time we can already see that it is an excellent tool for helping us to manage our best customers.”     

Iain Webster, Senior Manager Loyalty, Qatar Airways

   "Introducing CRANE FF System, aims to improve its dealings with passengers and the services offered by the company. It endeavors to meet every frequent flyer's demands and needs concerning flight information, luggage and following up on the various rewards the frequent flyer program provides RJ's customers. The system is to be implemented starting with June 2006 as one of the requirements for joining oneworld alliance, expected by the end of this year."

Hussein Dabbas, Vice President/Commercial, Royal Jordanian

"Hitit perfectly complements Etihad's unique customer recognition strategy, both in terms of technology and the professionalism and skills of the people involved. They have delivered an important component of Etihad Guest, Etihad's unique loyalty programme, helping us achieve the large scope and ambitious timelines of the programme. Our partnership with Hitit allows us to deliver enhanced value to our Guests."

Peter Baumgartner, Head of Marketing, Etihad Airways

      "Yemenia is a firmly growing  carrier in the Middle East Region and is now using the latest generation of aircraft from Airbus and Boeing covering 33 points in the Middle East, Europe/Africa and  the Far Fast. Yemenia is intent on developing its IT services to  its clients. With this in mind, Yemenia has acquired the services of HITIT's Frequent Flyer Product called CRANE FF which is growing in demand in the region to provide benefits  to the customers using Yemenia services. We in Yemenia are very optimistic in our decision to use the CRANE product and hope this will be the milestone for more cooperation with HITIT."

Abdulla Almutareb, Deputy Managing Director for Commercial

     "We identified the need to upgrade our current FFP system and after an extensive evaluation process Hitit Computer Services was selected as the partner of choice for SATA. The team at Hitit specialises in solely providing market leading on Frequent Flyer solutions to Airlines and was clearly able to understand our needs."

Marco Silva, Marketing and Sales Dept. E-Business, Grupo SATA

 "We have chosen Crane Frequent Flyer system to drive forward a significant improvement in services to our loyal customers. We are confident that this partnership will benefit both Gulf Air and our frequent flyers as we refocus our services and attention more closely on the needs of our passengers."

Lee Shave, Vice President Marketing and Sales- GULF AIR

 "We have chosen Crane Frequent Flyer system after an extensive and careful market review on available FFP products; we have found CRANE as an advanced airline loyalty management software. This new selection comes as Saudi Arabian Airlines is planning an extensive overhaul to Alfursan, our Frequent Flyer Program. The transformation will cover a comprehensive visual re-branding, restructuring of the current program, in addition to revamping the program IT infrastructure; this comes in an effort to significantly improve services to our loyal customer."

Hazem m. Sunbul, Mgr. Sales Automation Development at Saudi Arabian Airlines